Cancellation Policy as well as Refund
We aim to deliver reliable, flexible and client-centric service. We know how things can change and we want to make cancelling and returning as simple as possible and as transparent as possible. Please take a moment to view our comprehensive policies below, both service and product relate.
Services
Cancellation Policy
We understand that unforeseen events will arise. If you have to cancel a service, please call us at the earliest convenience. If you contact us early enough, we can rebook the time slot with another client who might be waiting for it.
- Rescheduling: If you want to reschedule rather than cancel, then our team will be more than happy to do their best to find another time that works for you.
- Notice Period: While by no means require, we would greatly appreciate advance notice at least one day in advance if any changes or cancellations will need to be made.
Your support allows us to remain efficient and continue to provide the best level of care for all of our clients.
Products
Order Cancellation Policy
- If you have order something but change your mind, we can cancel the order if you write to us within 2 days after purchasing the goods.
- If you have to cancel the booking please contact us by providing the booking information of the booking as indicated on the website.
- If you have already paid we honor your cancellation and provide a full refund.
- We can’t cancel orders that are already shipped but we can accept a return under our return and refund policy.
Return & Refund Policy
We want you to feel satisfied. If, for any reason, you are not totally satisfied with your purchase, you may return it for a refund.
- Return Policy: Items may be return within 21 days after receipt.
- Condition of Materials: All materials will be new, as issued and in original packaging.
- Return Method: Return to our customer service They will give you instructions and help you out in every step.
- Refund Time: After product is receive and inspect, refund will be issue to the original payment method according to the condition of return product. Refund speeds can range from several hours to several days depending on your bank or payment processor.
NOTE: Shipping (if any) is not refundable unless defective and/or wrong item was receive.
Customer Support
If you have any questions, would like to cancel a booking or would like to start a return our support team will be here to help. If you have any questions, please feel free to reach out at any time using the information on this website.
We take customer satisfaction and confidence very seriously. Our service is professional, smooth and consistent.