Effective date: September 4, 2025
These Terms of Use (“Terms”) govern your access to and use of the Fapello websites, applications and relate features and services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.
1) Acceptance of Terms
In using, registering or otherwise utilizing the Services you affirm that you have read, understood and assent to adhere to these Terms and all the policies mention here (including our Privacy Policy and Editorial Policy). Failure to concur means you are not allow to exploit the Services. We may update these Terms every now and then to reflect any changes in operations, laws or regulations. By doing so, we will update the date above as to when the effect takes place and, when necessary by law, further notice take place. By making further use of the Services following an update, you will have accept the new Terms.
We are located in the US and do not claim that the content is appropriate or legal everywhere. Some people or countries may not legally access it; you use the Services by your own choice and must comply with local laws in your home country.
2) Eligibility & Accounts
The Services are restricted to individuals who are 18 years old (18 is the age of majority in your jurisdiction). When you access the Services on behalf of a third party or organization, you warrant to the third party or organization that you have the authority to bind it or him or herself to these Terms. The activities of a minor are the responsibility of parents or legal guardians who enable the minor to use the Services.
There are features that need an account. You commit to deliver real, current information and refresh it. It is your responsibility to protect your login credentials and all the actions that transpire in your account. Should breach or any form of unauthorize entry occur, please do notify us as soon as practicable. We can also suspend or cancel accounts which fail to meet these Terms or which pose a security or legal threat.
Professionals who post or establish profiles confirm that any poste credentials, licenses, affiliations and practice information is accurate and will be update. We can ask to get verification documents anytime and can delete or write notes within the profiles which cannot be verified.
3) Relationship / Medical Disclaimer
Fapello is not a medical group, clinic, hospital, telehealth provider and does not practice medicine, nursing or any other licensed profession. The Services help users locate learning resources and healthcare providers. Your use of the Services does not establish a doctor-patient relationship between you and Fapello and Fapello does not control or dictate clinical judgment of an independent healthcare professional on our platform.
The Services are only educational resources and do not replace doctor-to-patient consultation, diagnosis or care. Consult a competent medical practitioner with any inquiries that you might have about a health issue. Professional advice should not be ignored or postponed base on the information that is available on the Services. In the event that you believe you are experiencing a medical emergency, you should dial your local emergency (e.g., 911 in the United States).
We do attempt to produce license and vetted professionals, but we do not guarantee clinical outcomes, availability, bedside manner, pricing, insurance coverage or the appropriateness of any provider to your needs. Any exchanges between you and a healthcare professional, such as scheduling, payment and care provide are between you and the professional.
4) Services and Forbidden Behavior Consumption
You are only allowed to use the Services when they are used in a legal manner and these Terms. You agree not to:
- Break any existing federal, state, provincial or local law or regulation, such as one related to healthcare, privacy or data security.
- Hack into or interfere with the functionality of the Services, such as by installing malware, by trying to probe or test system vulnerabilities, by overloading systems or avoiding security measures.
- Represent oneself or any other entity inaccurately, deceive about your affiliation or purport to professional qualifications, licenses or approvals.
- Gather, reap or scrape content or personal information on the Services (including provider listings, reviews or directories) using an automated process (e.g., bots, crawlers) without our prior written notice.
- Transmit, post or send unsolicited promotions, junk mail, chain letters or spam.
- Publish or send content that is illegal, misleading, slanderous, obscene, intimidating, hateful or violates the intellectual property, privacy or publicity rights of another person.
- Share sensitive health or personal information pertaining to another person without the direct consent of that person.
- Advertise, market or sell competitive directories with the Services or create or supplement datasets with a competing service.
In our sole and unfixed discretion (and without prior notice), we can suspend or cancel access to the entire and/or a portion of the Services due to actions that violate these Terms or due to actions that we reasonably believe will cause harm to users, healthcare professionals, Fapello or third parties.
5) Vetting and Independence, Professional Listings
Fapello keeps a list of medical practitioners and other health professionals. We use vetting (e.g. licensing, board certification where required and periodical sanctions). Since licensure status and disciplinary actions can vary, verification only reflects what we currently know by the time we examine and does not assure us of any current status or suitability to any purpose.
Fapello is not a representative, employee or agent of the professionals list on Fapello. Whether to include in or omit out of our directory is at the whim of Fapello and does not imply anyone is endorsing or not endorsing any particular provider. Providers have no duty other than ensuring the completeness of their profiles, accept insurances, charges, availability and adherence to all profession and legal requirements. They should also carry out due diligence on their part, such as checking on insurance coverage, network, clinic location and appointment, among other things, with the provider before obtaining care.
6) Intellectual Property Rights
All text, articles, care navigation tools, directories, software, source code, databases, functionality, design elements, layouts, user interfaces, photographs, illustrations, video, audio, graphics, names, logos and trademarks are own by Fapello or under our licensors and are copyright, trademarks, patents, trade secrets and other laws protecting intellectual property. Any rights that are not explicitly given are reserve. No intellectual property rights are transfer by anything in these Terms and nothing gives you licenses.
References to Fapello trademarks must only be made to correctly recognize the Services and must be in a manner that is consistent with these Terms and not in any way implies a sponsorship or endorsement. You should not delete, cover or disrupt any copyright or proprietary notices, meta tags or watermarks. Any infringement of our intellectual property will be against the law and might lead to civil or criminal punishment, besides revocation of your right to the Services.
7) License & Permitted Use
Provided that you abide by these Terms, Fapello provides you with a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services in your non-commercial purposes related to you. The license permits your browser to cache normal pages, temporary storage in RAM to view pages and the printing or downloading of a reasonable number of pages to use as a personal reference, provided that you do not alter pages or delete proprietary notices.
You should not copy, reproduce, adapt, translate, modify, create a derivative work, sell, resell, licence, rent and publicly display, perform or otherwise exploit the Services or any part of it, except as expressly authorised. We do not permit automated access (scraping, crawling or bulk extraction) unless we specifically grant you permission in writing because it has the potential to over-load systems and compromise user privacy and provider data integrity. This license automatically lapses upon your breach of these Terms should you have breached them and you must cease using and destroy all copies to the extent that you are able to.
8) User Content, Reviews & Notice/Takedown
Some of the features can enable you to post some information such as profile information, practice details, comments, reviews, messages, forms or attachments (which we collectively refer to as User Content). You make the representation that you are the owner or have the rights to submit User Content and that it is correct, legal, does not violate the rights of any third party (including privacy, publicity and intellectual property). You only have your User Content to worry about.
Through the submission of User Content you give Fapello a global, royalty-free, transferable, sublicensable, irrevocable and perpetual license to store, use, reproduce, distribute, display, perform, adapt, modify (e.g., to format or to access) and make derivative works of such content with respect to it’s operation and improvement of the Services and our business, including to moderate, enforce security, analytics and back-ups. This license remains alive to the extent allow under the law, even after the end of these Terms.
We might regulate, reject, delete or revise User Content that in our judgement infringes these Terms or the law, but we have no obligation to screen all content and are not in a position to guarantee the timely elimination of offensive material. You have the option to file a notice under the Digital Millennium Copyright Act (DMCA) in the event of any content you believe has violate your copyright.
The information that should be present in your notice should be:
(1) Identification of the copyright work.
(2) Identification of the allegedly infringing material and it’s location.
(3) Your contact information.
(4) A statement of good-faith belief.
(5) Statement under penalty of perjury that your notice is accurate and that you are the authorise person to do this.
(6) Your physical or electronic signature.
Send notices to:
DMCA Agent
Fapello Legal
4807 Spicewood Springs Rd, Building 1, Suite 1151
Austin, TX 78759, United States
Email: info@the-fapello.com
When we are removing content base on a DMCA notice, we have the ability to inform the impact user, who may have time to make a counter-notification as specified by the law. In the right situation we can cancel the records of repeat infringers.
9) Third Party Links, Services and Healthcare Providers
The Services can include links to third-party websites, applications, tools or services and can display the information about independent healthcare providers. They are not controll by Fapello and we do not control their content, policies, security or practices. You are accessing third-party materials at your own peril and these materials possess terms and conditions as well as privacy guidelines. We invite you to go through them.
Being list, having a badge or place in our directory is not the endorsement or recommendation of Fapello. We are not healthcare brokers, sellers or insurers and we do not establish clinical standards with providers. Your communications with third-party services or other healthcare providers, such as scheduling, telehealth and billing, insurance claims and clinical outcomes are only between you and those third parties. Fapello has no right to any loss or damage due to such dealings.
10) Privacy, Cookies and Data Processing
The Privacy Policy and Cookie Policy also apply to your use of the Services and describes what personal information we gather, how we use it and what options you have. Through the Services, you agree to our collection, use and sharing of information as outline in those policies. Where necessary by law, we process on relevant legal grounds (consent, performance of the contract or legitimate interests). We apply administrative, technical and physical controls, which are aimed at securing information, but no mode of transmission and storage is entirely safe and we cannot promise that information security is guarant.
We rely on cookies and other technologies to run the Services, keep track of preferences, gauge performance and, where allow, to learn about usage in order to refine features. Depending on your browser, you can control cookies by managing your browser settings and, where provide, by using our consent tools. Certain cookies are essential to some of the features. By providing health-relate information on a form or a message, you verify that you are authorize to disclose that information and you realize there are inherent risks in online communications. Sensitive information should not be transmitt unless there is a need and is allow by law.
11) Payment/Billing
Other sections of the Services can be sold as a service, such as high-priority placement of healthcare professionals in directories, premium membership, delivery of leads or additional functionality (all of which are also called Paid Features). When you use a Paid Feature, you are authorizing Fapello (and our payment processors) to charge your payment method of the respective fees, taxes and other charges. Prices are quoted in U.S. dollars unless otherwise and are exclusive of taxes. You bear all the sales, use, VAT, GST or other taxes imposed on your purchase, not tax on the net income of Fapello.
Where available, subscriptions can be auto-renewed at the conclusion of every billing cycle at the current rate. Auto-renewal will be shown on checkout and in your account details. Renewals may be cancel at any time in your account settings and are effective at the end of the current billing period, with no pro-rated refunds unless mandated by law. Single or lump sums (e.g. application reviews or verification services) are not refundable once the service has commenced. The failure to contact Fapello and resolve disputes or chargebacks beforehand can result in a suspension of access to Paid Features.
Third-party processors handle the payments. We do not save full sets of payment cards on our servers. You explain by providing payment details that you have the right to use the chosen method and that the information is correct. Even after we have request or receive payment, we can remedy pricing errors. In the event that a fee is not collect (such as because of an expired card), you must promptly change your payment method; we may suspend or restrict until payment is remedied.
Independent healthcare providers offer medical services at clinical fees that are not in the scope of billing by Fapello. Any debts concerning clinical care, copays, deductibles, insurance claims or refunds relating to treatment are squarely between you and the provider or your insurer.
12) Disclaimers of Warranties
THE SERVICES and all content, Directories, TOOLS and Features are offer on an as is, as available and as faulty basis. WARRANTIES of any kind, express, implied or statutory, such as implicit warranties of title, warranties of non-infringement, warranties of merchantability, warranties of fitness, warranties of due performance, warranties of fitness, warranties of due performance, warranties of fitness, warranties of due performance, warranties of fitness, warranties of due performance and warranties of fitness, warranties of a particular purpose and warranties of course of dealing or of usage of trade, are disclaim by TO THE Farthest extent allow by law, FAPELLO and.
Assuming nothing herein restricts the above, we do not warrant that:
(a) The Services will be up, secure or corruption-free.
(b) Any of the content will be up-to-date, complete or reliable.
(c) That a certain healthcare professional is the right fit or available when you need him.
(d) Messages will not be lost, corrupt, attack, infect or otherwise violate.
(e) That bugs or malware will be fix.
You depend on content and listings at your own peril. None of the information you receive on the Services or Fapello, either spoken or written, gives rise to any warranty that is not expressly state in these Terms.
Due to the fact that the disclaimer of some warranties is not permitted by some jurisdictions, the above might not be applicable to you in it’s entirety. The disclaimers in such a case will be interpreted to the maximum extent that is allow by law.
13) Limitation of Liability
FAPELLO and it’s affiliates, officers, directors, employees, agents, licensors and suppliers will not in any case be liable to any indirect, incidental, special, consequential, exemplary or punitive damages or the loss of profits, revenues, goodwill, data or business disruption, etc., due to or in connection with your use (or failure to use) of (or inability to use) the services, even though you may be advise of the possibility of such damages or interruption.
The total amount FAPELLO will pay to any claimant on the basis of or relating to the services or these terms shall not exceed, to the maximum extent permitted by law, the larger of: (A) the amount you paid to FAPELLO to purchase the paid feature in the TWELVE (12) months preceding the event leading to the claim; or (B) one hundred U.S. dollars (US $100). The limitations above extend to all causes of action, not only to contract, but also to tort (including negligence) and strict liability, to equity or otherwise.
These Terms do not limit or exclude any liability that cannot be limit or exclude by law (such as intentional misconduct). Since not all jurisdictions permit limitations of liability relating to certain damages, you may not take advantage of the above limitations; they will take effect to the fullest extent available under existing law.
14) Indemnification
You expressly seek to defend, indemnify and to hold harmless Fapello and it’s affiliates, officers, directors, employees, agents and licensors against and in respect of, any and all claims, demands, actions, liabilities, damages, losses, costs and expenses (including reasonable attorneys fees) due to or relating to: (a) your access to or use of the Services; (b) your User Content, such as alleged infringement or violation of rights of any third party (privacy, publicity or intellectual property); (c) your breach of these
We may assume the exclusive support and management at your cost of any of the matters to which the indemnity relates and you consent to cooperate with our protection. You shall take no action to settle any claim in a way that would create any liabilities on Fapello or would interfere with the rights of Fapello, without our written permission.
15) Governing Law & Disputes
The laws of the State of Texas shall apply to the Terms and any dispute, claim or controversy base on or involving them or the Services, regardless of it’s conflicts-of-law principles. The state and federal courts within Travis County, Texas, will be the only place of action where the actions not cover by the arbitration clause below (assuming it exists) will be permitt and you and Fapello are acquiescing to the personal jurisdiction of both courts.
Consent to Arbitrate
You and Fapello consent to the maximum legal extent that any conflict arising out of or relating to, these Terms or the Services shall be resolve through individual, binding arbitration by a reputable arbitration provider pursuant to it’s rules at that time. Arbitration implies the absence of a judge and a jury and the review of an arbitration award by the court is restrain. Claims should be filed in an individual capacity and not as a plaintiff or as member of a so-called class or representative action; the arbitrator has no power to aggregate the claims of more than a single individual. Despite the above, either party can request injunctive or equitable relief in any court to enforce intellectual property rights or unauthorize access to the Services and an action may be filed in a small-claims court provide it qualifies.
Opt-out
You may opt out of this arbitration agreement by sending written notice to info@the-fapello.com within thirty (30) days of your first use of the Services, stating your full name, the email address associated with your account (if any) and your clear intent to opt out. If you opt out or if the arbitration agreement is found unenforceable, disputes will be heard in the courts specified above.
16) Changes to the Services
We are always upgrading the Services to make them more reliable, secure and easy to use. The features can change or be substituted or will be terminat at any time. We would like to change, but as little as we can disrupt, whilst we can make changes without prior notice when we must for security, legal or operational reasons or when the impact of the change is minimal. To the extent that a change has a material impact on core functionality that you rely on in connection with a Paid Feature, we will give reasonable notice to you before the change as far as possible or as soon as practicable and, subject to any law requiring it or to the terms of our specific offer of a specific remedy, otherwise, give you a reasonable remedy. We cannot be held accountable to any damage as a result of the changes or removal of free features. The information and content may be modified with available medical instructions or regulatory changes and a Last review may be change to Update on.
17) Termination & Suspension
We can withhold or suspend your use of the Services (paid or free) at any time, in our reasonable opinion, that you have breached these Terms, posed a risk or potential risk of liability to Fapello or a third party, not paid a fee at the appropriate time or committed some form of fraud, abuse or unlawful conduct. Access can also be interrupted to respond to security events, protect user information or perform emergency maintenance. When necessary we shall inform you of the cause of suspension or termination and, where remediable, a course of cure.
On termination, you will not have any further right to use the Services and must stop using the Services and destroy all copies of materials that have been made in breach of these Terms. Clauses that inherently need to live (such as intellectual property, disclaimers, limitations of liability, indemnification, governing law, dispute resolution and licenses to User Content already given) will remain. You can discontinue use of the Services at any time; upon termination of an account, some data can be retain as required by law and our Privacy Policy to ensure safety, some backup or compliance.
18) General Terms
- Assignment: These Terms cannot, by operation of law or otherwise, be assign or transfer by you without our written consent. We can delegate our rights and liabilities in relation to these Terms in relation to a merger, an acquisition, a reorganization of a corporation or an asset sale.
- Entire Agreement: These Terms, along with any reference policies or product-relate terms are the full agreement between you and Fapello concerning the Services and displaces all previous or contemporaneous agreements, written or oral.
- Severability: In case any of the provisions of these Terms is declar invalid, every such provision shall be enforce so far as is practicable and the others shall stand.
- No Waiver: The fact that we have not enforced any right or provision does not mean we have waived the right or provision. Any waiver should be written and sign by one of the authorize Fapello representatives.
- Force Majeure: We have no liability to delays or inability to perform as a result of those events beyond our reasonable control, such as natural disasters, government actions, labor conflicts, internet or utility outages, cyberattacks or other comparable events.
- Export & Sanctions: You declare that you are not in or subject to or a resident or national of any nation or person, which is under U.S. or other embargo or sanction. You commit to adhere to all the relevant export control and trade sanctions regulation in relation to the use of the Services.
- Government Use: When you are a U.S. government entity, any use of the Services means that our software and documentation are Commercial Items as define in 48 C.F.R. § 2.101 and are made available under these Terms.
- Beta Features: We can provide pre-release or beta features that are signified. Beta services are offer on a best-efforts basis, may be dropped at any moment without any further notice and are not cover by any service-level guarantee or warranty to the maximum extent allowed by law.
- Headings: Section headings are only convenient and do not encroach on interpretation.
19) Notices & Communications
We can deliver notice to you either through email, in-product messaging or by posting on the Services. Notices shall be considered given when sent or posted, except where they are to Fapello, in which case they shall not be effective until they actually reach the specified addresses below. It is your responsibility to inform your contacts. We will comply with any consumer notices that are required by your jurisdiction.
Legal & DMCA Notices
Fapello Legal
4807 Spicewood Springs Rd, Building 1, Suite 1151
Austin, TX 78759, United States
General Inquiries & Support
Email: info@the-fapello.com
For time-sensitive or security-related issues, please include sufficient detail for us to investigate (for example, URLs, timestamps and a description of the issue). Do not include sensitive personal or medical information unless strictly necessary.
20) Interpretation, Priority and Contact.
Interpretation & Priority
Should there be some inconsistency between these Terms and the terms specific to a particular product order form or program which are then definitively incorporated by reference, the limited form will prevail insofar as the inconsistency exists. It is translated in order to be easily read; there is no precedence of English language over any other provided that there is inconsistency which must be decided by law.
Geographic Availability
We are based in the United States and might restrict access to the Services in some jurisdictions in order to comply with local legislations. It is your duty to make sure that the Services are legal in the country of your use.
Contact
Questions regarding these Terms and Services may be addressed through info@the-fapello.com.
In cases relating to questions of privacy or requesting a right, please see the procedures detailed in our Privacy Policy.